24/7 Monitored Service with Trained Professionals

Free fall alarm with every subscription

About Us

Providing Fall Alarms for the Elderly and Vulnerable

Home Help has a mission to support and help vulnerable and older people who may find themselves in need of assistance. We believe in ensuring that people can live independently for as long as possible, while having help at the touch of a button when needed.

Across the UK, our alarms and professional team are helping thousands of people to live independently, confidently and providing their loved ones with peace of mind

We respond… Fast!

Home Help uses Hawkeye Security Care monitoring centre, with trained medical agents available 24 hours a day, 7 days a week and have among the fastest response times in the industry.

Hawkeye are TEC (Technology Enabled Care) certified and a member of the TSA. The TSA is the industry and advisory body for technology enabled care (TEC) in the UK


  • 99.5% within 30 seconds 99.5% 99.5%
  • 100% within 60 seconds 100% 100%

TSA Standards of calls answered

  • 97.5% within 60 seconds 97.5% 97.5%
  • 99% within 3 minutes 99% 99%
  • 100% within 5 minutes 100% 100%

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