FAQs

When you subscribe to Home Help, you’re not just getting a medical alert device; you’re investing in peace of mind for you and your loved ones. Our UK-based subscription includes a top-of-the-range medical alert device designed to be user-friendly and effective. In addition, you gain access to our 24/7 monitoring service, ensuring that help is always just a button press away, no matter the time of day or night. For added assurance, subscribers also receive access to our specialised app for next of kin. This app provides real-time updates and enables them to be in the loop about any emergencies or situations that arise. Our primary focus is to provide comprehensive support to our users, ensuring their safety and well-being at all times.

The core value of our medical alert devices lies in our UK-based 24/7 monitoring service. Without this service, pressing the alert button will not connect you to our support team, potentially leaving you without timely assistance during emergencies. Think of the subscription as a small investment of just 68p per day, which ensures that you’re always protected and can get help whenever you need it. We recommend always having an active subscription to ensure the maximum benefit and peace of mind.

At Home Help, we understand the urgency and significance of having a reliable medical alert device by your side. Once your first payment is successful, we prioritise processing your order with utmost diligence. You can expect your medical alert device to be delivered within 3 working days of the payment confirmation. Our commitment to ensuring prompt deliveries stems from our dedication to your safety and well-being. As you await your delivery, remember to have our app for next of kin downloaded and ready, further amplifying the protection and peace of mind our service offers. For anyone who wants to take advantage of the benefits of having the app, they will need to email us at customerservices@homehelp247.co.uk to get them added to the account prior to being able to access it If you have any queries during this period, our UK-based team is always here to assist

We aim for complete satisfaction with our Home Help services, but we understand that there might be reasons for a return or cancellation. If you decide to return your medical alert device, ensure it is in its original condition and packaging. To initiate the return, simply contact our UK-based customer service team, and they’ll guide you through the process step by step. Once we receive and inspect your returned device, we’ll process any due refunds. Remember, the essence of our offering is the 24/7 monitoring and the app for next of kin, providing security and peace of mind. Your feedback is invaluable, and we always encourage open communication to continually improve our services.

At Home Help, we’ve prioritised ease and convenience for our users. While we don’t provide in-person installation, you’ll be pleased to know that all the intricate setup is done before your medical alert device even leaves our facility. We take care of testing essential features, including fall detection, and handle all the necessary programming. When your device arrives at your doorstep, it is essentially plug-and-play. Your package will also come with detailed instructions to ensure you can get started seamlessly. Our UK-based customer service team is always available should you have any questions or require additional guidance. With Home Help, you’re not just investing in a device but in a hassle-free experience designed to provide peace of mind.

Our installation service at Home Help is meticulously designed to provide a comprehensive and user-friendly experience. The service includes programming the medical alert device tailored to your specific needs. We also take the essential step of setting up your next of kin and emergency contacts within the system. A crucial aspect of our service is noting down any specific medical conditions and medications that might be pivotal in an emergency. Furthermore, we fine-tune the fall detection levels, ensuring they’re calibrated perfectly to suit individual requirements. With these provisions, our aim is to ensure the device isn’t just functional but optimally set for your unique situation. Our UK-based team ensures every detail is attended to, offering peace of mind right out of the box.

At Home Help, we pride ourselves on ensuring convenience and user-friendliness for our customers. There’s actually no physical installation required on your part. We take care of all the setup processes, from programming the medical alert device to fine-tuning its features, before it arrives at your doorstep. Essentially, when you receive the device, it’s ready to use right out of the box. This approach removes any potential hassle or time-consuming setup for our users. As soon as you receive the device, it’s all set for immediate use, ensuring that safety and peace of mind are never delayed. If you ever have questions or require assistance, our UK-based customer service is always available to help.

The fall alarm pendant from Home Help is designed with daily activities and user safety in mind. While it isn’t entirely waterproof, it is water-resistant, making it suitable for most day-to-day situations. This means that while it’s not advisable to submerge the fall alarm pendant in water, it can be confidently used in environments like the bathroom. Being splash-proof, the fall alarm pendant can withstand accidental splashes or brief contact with water. It’s essential to ensure that it isn’t exposed to prolonged water contact. Our commitment is to offer a reliable and durable product, and with its water-resistant feature, the pendant provides both safety and flexibility in various settings.

The fall detector pendant from Home Help is designed with cutting-edge technology to ensure the utmost safety and flexibility for its users. Unlike traditional devices with limited connectivity ranges, our pendant boasts a limitless range. Its functionality is primarily based on a 2G connection, which means it operates effectively wherever there’s a 2G signal. To further enhance its reliability, the fall detector pendant utilises a multi-network SIM. This ensures that the device consistently picks up the strongest available signal, no matter where you are. The extensive range and advanced connectivity features guarantee that you remain protected and connected, regardless of your location.

It’s understandable that accidental triggers can happen with devices as sensitive as a fall detector. If the digital fall detector alarm is activated unintentionally, all you need to do is promptly inform the centre that it was a mistake. Our dedicated team at the centre will acknowledge the false alert and ensure that unnecessary actions are not taken. If accidental activations become a recurrent issue, we can adjust the sensitivity of the fall detector to better match your specific needs and reduce the chances of unintended alerts. Our main objective is to ensure the safety of our users while providing a seamless experience, so we’re always ready to adapt and fine-tune based on individual feedback.

The fall detector alarm from Home Help is meticulously designed to recognize and respond to a majority of falls, especially those that pose significant risks. It uses advanced technology to detect abrupt changes in movement or orientation that typically occur during a fall. However, it’s important to note that like all technology, it may not capture every single type of fall. Some minor falls or very gentle slips might not trigger the fall detector alarm. We’ve designed it this way to reduce false alarms while still ensuring the safety of the wearer. It’s always recommended to manually activate the alarm if a fall occurs and you require assistance, especially in cases where you feel the fall might not have been detected.

Battery reliability is a fundamental aspect of our emergency fall alarm at Home Help, as we prioritise continuous safety and peace of mind for our users. If the battery starts to deplete, a blue light signal on the device will flash rapidly to alert the user. This warning light begins its rapid flashing when the battery level drops to 20% or less. The emergency fall alarm Is designed this way to provide ample time for the user to charge the device or take necessary precautions before the battery runs out entirely. We always recommend regularly checking the device and keeping an eye out for this blue light signal to ensure that the emergency fall alarm is always ready and active when you need it most.

The safety and well-being of our users are of paramount importance to us at Home Help. In the event of an emergency fall, if the alarm is activated and we don’t receive a vocal response from you, we take it very seriously. If you’re unresponsive after the alarm is triggered, our protocol is to immediately contact the emergency services to ensure timely assistance is dispatched to your location. Our system is designed to act swiftly and decisively in these critical situations, ensuring that even if you can’t communicate, you’re not left without help. Always remember, our priority is to be there for you when you need us the most.

Ensuring you receive the necessary help in critical situations is our topmost priority at Home Help. If you require an ambulance and are unable to grant them access due to being incapacitated or otherwise indisposed, we have established protocols in place. Upon recognising the situation, we will immediately notify your next of kin or any listed key holders you’ve provided to us. They can then take the necessary steps to ensure emergency services can access your residence and provide the required assistance. Our system is structured to work efficiently in these scenarios, ensuring that even in challenging situations, you’re never alone, and help is always on the way.

The digital fall alarm from Home Help is an integral part of our commitment to ensuring your safety and well-being. When you activate the alarm, either due to a fall or any other emergency, you’ll be immediately connected to our 24/7 monitoring service. Our dedicated team is on standby round the clock, ready to assist at a moment’s notice. They will promptly communicate with you to gauge the situation and determine the best course of action. Whether you need medical assistance, support, or just reassurance, we’re here for you. With just the press of a button, you can have peace of mind knowing that expert help and support are always available.

When you choose the Home Help emergency alert system, we prioritise customisation to ensure your specific needs are met. As part of the setup process, we’ll ask you to provide details of your preferred emergency contacts. These can include family members, close friends, or any other individuals you’d like to be notified in case of an emergency. Once we have these details, they are loaded onto the device, ensuring that in the event the alarm is activated, our 24/7 monitoring service has immediate access to the right contacts to inform. This streamlined process guarantees that during crucial moments, there’s no delay in reaching out to the people you trust.

The fall alarm system from Home Help is engineered to function independently of any internet connection, including broadband. In fact, it does not need to connect to the internet at all. Instead, our system utilises a 2G connection through a multi-network SIM, ensuring it’s always operational and can access the strongest available signal in your area. This design ensures seamless operation even if there are internet or broadband outages in your home. By not relying on broadband, we provide you with a robust and reliable solution that prioritises your safety without any dependencies on external connectivity factors.